IT Support & System Analyst

Working Location: Jakarta

Fulltime Position

Job Requirement:

• Minimum Bachelor Degree in Computer Science, Computer Engineering, Information System or another related field.
• Minimum 3 years of experience as an IT as system analyst or operations role.
• Has minimum knowledge in English.
• Strong technical skills and hands-on experience with IT infrastructure, networking, servers, and desktop support
• Familiar with system analyst report and testing
• Familiar with cloud-based systems including M365, ERP, SAP, IFCA, website content management, etc
• Familiar to conduct SIT, UAT, BVT, and user guidelines.
• Familiar with servers and networking system (LAN, WAN, VPN, Ms. Server, etc)
• Excellent problem-solving and analytical skills with the ability to identify and resolve complex issues
• Effective communication and interpersonal skills to liaise with both technical and non-technical stakeholders
• A team player with the ability to work independently 

Job Description:

• Administering and maintaining IT systems, applications, and infrastructure to optimize performance and uptime
• Analyze the current and new system; determine the organization needs including access right, approval rights, report, etc; and testing system configuration
• Ensure system quality by doing software testing or other quality control activities
• Providing day-to-day IT support and troubleshooting for employees, including managing hardware, software and network issues.
• Log, prioritize, and resolve IT support tickets efficiently.
• Implementing and monitoring security measures to protect company data and networks
• Coordinating with external IT service providers and vendors to resolve complex technical problems
• Documenting IT processes and procedures to ensure consistency and knowledge transfer
• Providing training and guidance to end-users on the effective use of IT systems and applications. Educate users on software use and maintain records of issues and resolutions.

Thank you for your interest in the IT Support & System Analyst position. We are excited to learn more about you! 😊

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